Carrier IQ executives said they hope that customers are once again recognizing the value of the data that their company’s software collects, after some operators disabled the software following a privacy uproar late last year.The company’s software sends information about a phone’s performance to network operators, which use the data to learn more about performance issues.“Some of our customers have been using this data for five years. It’s deeply embedded in how they operate,” said Andrew Coward, vice president of marketing and product management at Carrier IQ. Coward claimed the company didn’t lose any customers following last year’s release of a research report that showed that its software was logging keystrokes, unbeknownst to end users. He maintained that Carrier IQ’s software isn’t to blame. Rather, some implementations of the software “led to information being written into these files that never should have been,” he said.Operators have been pushing out firmware updates to correct any problems. According to Coward, Carrier IQ has also added a qualification step to ensure the software is implemented correctly and that no private data is left on devices. This version of this story was originally published in Computerworld‘s print edition. It was adapted from an article that appeared earlier on Computerworld.com. Related content news analysis Apple earnings: About that iPhone 'slump' in China Based on information from Thursday's earnings report, it seems that data pointing to an iPhone slump in China were over-baked. By Jonny Evans May 03, 2024 9 mins iMac iPhone Apple news Microsoft begins to phase out ‘classic’ Teams Microsoft is encouraging Teams customers to move to the new, faster version of the collaboration app; the older version will be switched off next year. By Matthew Finnegan May 03, 2024 3 mins Microsoft Teams Collaboration Software Productivity Software news analysis Apple confirms it will open up the iPad in Europe this fall The latest efforts to comply with Europe’s Digital Markets Act mean developers can offer to side load apps to both iPhones and iPads in the EU. Apple has also taken steps to improve what it offers to smaller and non-commercial developers in the By Jonny Evans May 02, 2024 6 mins iPad Apple Mobile Apps news Udacity offers laid-off US workers free access to its courses for 30 days Sign-ups will be available over the next 30 days By Lucas Mearian May 02, 2024 4 mins Technology Industry IT Jobs IT Skills Podcasts Videos Resources Events SUBSCRIBE TO OUR NEWSLETTER From our editors straight to your inbox Get started by entering your email address below. Please enter a valid email address Subscribe