Aussie-based start up software platform provider, Devicedesk, has struck up a new technology partnership with ServiceNow.
Devicedesk has already embarked on developing a full-featured integration process, which will enable a two-way sync between the two platforms.
Devicedesk was launched about 18 months ago by KPMG CIO, Anthony Stevens and employs more than 10 staff.
Stevens bankrolled the start-up with four other investors to get the online service ready for market. The business recently completed a further seed round earlier this year supported by MAP Capital and a number of other private investors.
Stevens himself has clocked up 15 years in the technology sector, starting his career at Dimension Data.
He spotted an opportunity to help organisations come to grips with all the different types of mobile devices and software entering the IT environment. The platform aims to make the complex task of ordering different devices, software and services, simple for IT departments.
The platform features a catalogue of more than 10,000 devices and companies can also build their own catalogue of products and services to offer their staff a wide array of choices. IT departments can also use the software’s service management system, which contains 36 different tools, to help manage all the devices and software.
“It’s essentially a portal for end users in organisations who log-in and order what they’ve got access to, whether it’s a device, software or service request for someone to fix a problem,” Stevens said. “In the back-end of the system, it can be configured very simply to help companies comply with all sorts of different rules on the way they are required to manage this.”
Devicedesk also has partnership with Microsoft and is part of the BizSpark Plus program.
The service provider community has also jumped on to platform, attracting companies like Southern Cross Computer Systems and Telstra enterprise dealers. The big benefit for service providers is to help differentiate their service offering, reduce ordering over-heads and errors found using spreadsheets, email and PDFs.
“We’ve signed on a number of high profile organisations in a short period of time, who really want to differentiate their service to their clients,” he said. “We’ve gained a lot of traction organically in the market and through word of mouth.”
