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Dimension Data serves up fresh comms for Ronald McDonald House

Dimension Data serves up fresh comms for Ronald McDonald House

Partners with Cisco to help keep families connected

Dimension Data has delivered an advanced communications systems to two Ronald McDonald Houses (RMH) in Brisbane.

The global IT solutions provider partnered with Cisco, negotiated discounts with other vendors, and donated staff time to do the racking, stacking and fit-out for the project.

“We told them [Dimension Data] our ideas and goals and it immediately became clear we had not sufficiently budgeted for it – IT is not our specialty – we were well short. Dimension Data didn’t walk away from the challenge, but became a trusted partner, bringing a huge amount of talent to the project, which for us was always about families and how to create a better experience for their stay,” RMH South East Queensland chief executive officer, Christopher Macaulay, said.

The communications systems will support families staying at two Ronald McDonald Houses, the South East Queensland (RMH SEQ) and the South Brisbane House.

The RMH SEQ is the largest Ronald McDonald House in Australia with 70 accommodation rooms and recreation spaces across 10 floors.

“We knew we needed to do something amazing for them, to provide them with a state-of-the art home away from home for families in need,” said Dimension Data Australia CEO Steve Nola. 

“Our Brisbane team set about creating a network that was secure, that would run their security systems, provide wired and wireless connectivity and IP telephony for staff and guests. We were also keen to provide them with an infrastructure that was future-proof and able to support the business for many years to come,” he said.

The solution includes secure wireless with BYOD and guest access built in, connectivity across the office spaces supporting family members working remotely, access cards that allows staff to control who walks in and out of the premises, all fire systems are connected to the local hospital. 

Dimension Data also provided a unified communications solution ready for future enhancements, audio-visual technology for in-room TV services and meeting room services, secured wired technology throughout the building and between the current RMH installations and applications services in the cloud and a duress alarm service integration for a link to hospital services for children and families should a crisis occur.

“Cisco jumped at the opportunity to support the Ronald McDonald House, to make a difference by providing expertise and technology with Dimension Data,” said Cisco Queensland state manager, Michael Reid.

RMH SEQ was looking for a full solution from internet access to hardware and other technologies.

“We needed everything – Internet, phones, computers to be able to run the House – and then we needed technology like TVs and games to entertain our families and make life as connected and normal as it can be," RMH SEQ chief executive officer, Christopher Macaulay, said.

"The whole purpose of connecting the building is to make sure people are not isolated in their rooms but to go downstairs to the communal areas to meet other people and support each other. So it's very different to a hotel,” he said.

RMH SEQ provides accommodation for regional and rural families of seriously ill or injured children being treated at specialist hospitals in Brisbane or on the Gold Coast. 

The charity helps support families through the physical, emotional and financial stress. The facility is located across the road from Lady Cilento Children’s Hospital and Mater Mothers’ Hospital.

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Tags brisbaneUCunified communicationsciscodimension dataRonald McDonald House

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