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Adaptive security
According to the firm, treating security with an adaptive approach is another government tech trend to be aware of, which treats risk, trust and security as a continuous and adaptive process to anticipate and mitigate constantly evolving cyber threats through prediction, prevention, detection and response.
This is opposed to the traditional idea of perimeter and assuming there is no boundary for safe and unsafe, which Gartner claims is a “necessary conceptual shift” with the move to cloud services.
Most government CIOs are expected to be directly responsible for security outside of IT by 2025, at 75 per cent, according to the firm, and will also cover operational and mission-critical technology environments.
Anything as a service (XaaS)
Viewed by Gartner as a cloud-only sourcing strategy that brings the full range of business and IT services on a subscription basis, XaaS is considered by the firm to be an alternative to legacy infrastructure modernisation.
It’s also expected to become very popular, with Gartner forecasting that 95 per cent of new IT investments made by government agencies will be in the form of an as-a-service solution by 2025.
Case-management-as-a-service (CMaaS)
Narrowing down XaaS, CMaaS is also expected to pick up in popularity, which taps into composable business principles and practices to replace legacy case management systems with modular products that can be built up or taken down when demand requires it.
It’s also anticipated it will pick up the pace in the workplace, with Gartner predicting that, by 2024, government organisations with composable case management architecture will be able to implement new features at least 80 per cent faster than those without.
Data sharing as a program
Data sharing as a program takes the ad hoc nature of typical data sharing and turns it into a scalable service, moving towards that composable approach in government service delivery.
Along with composable government enterprises, data sharing as a program is expected to have a majority usage in government organisations, at 50 per cent, by 2023 through the establishment of formal accountability structures for data sharing, including standards for data structure, quality and timeliness.
Hyperconnected public services
Defined by Gartner as the whole-of-government use of multiple technologies, tools or platforms to automate as many business and IT processes as possible, the firm sees hyperautomation principles and practices as a way of developing hyperconnected, highly automated end-to-end business process and public services with minimal human intervention.
Gartner forecasts that by 2024, three quarters of governments will have at least three enterprise-wide hyperautomation initiatives either launched or underway.
Multichannel citizen engagement
Multichannel citizen engagement — a personalised two-way form of communication with constituents over multiple mediums — is expected to be slower moving than the other trends, with over 30 per cent of governments expected to use engagement metrics to track quantity and quality of citizen participation in policy and budget decisions by 2024.
This comes offer the back of claims of citizen direct participation with governments reaching new heights in 2020, according to the firm.
Operationalised analytics
This then flows into the expected uptake of operationalised analytics — the adoption of data driven-technologies, like artificial intelligence, machine learning and advanced analytics — which Gartner believes will be used to improve the efficiency, effectiveness and consistency of decision making through context-based operational decisions being made in real time.
A large majority of government AI and data analytics investments, at 60 per cent, are expected to be funnelled towards this by 2024.
