Users could not complete the account signup process and also received error messages on their billing console. Credit: Getty Images Amazon web services and Amazon voice assistant Alexa were back online after an outage on Sunday that lasted over three hours. Users also reported issues with accessing the Amazon mobile app. Downdetector, the website that tracks outages, reported that Alexa was down for thousands of users in the US, while an outage in AWS was reported by hundreds of users. More than 16,000 users reported an outage in Alexa at the peak of the disruption. Users could not complete the account signup process and received error messages on their billing console. The billing console is used to manage ongoing payments and payment methods registered to AWS accounts. “Between 6:00 AM and 8:23 AM PDT, customers began experiencing errors when attempting to access the AWS signup page and create new AWS accounts. This issue was resolved and AWS account signup is operating normally,” Amazon said in a statement. At 7:41 AM PDT Amazon said it was investigating an issue where users attempting to access AWS account signup are receiving error messages. At 9: 22 AM PDT, the signup page was recovered. Many users also appeared to be facing problems with the voice control functions of Alexa, while some users also reported facing connectivity issues. Currently, both AWS and Alexa seem to be working normally. Previous outages at AWS AWS suffered an outage in one of its four regions in the US in December 2022. The outage, which lasted for about 75 minutes, resulted in internet connectivity issues to and from the US-East 2 region. An earlier outage last year, in Ohio on July 28, disrupted connectivity for AWS EC2 instances, affecting applications including Webex and Zoom. AWS suffered a similar outage in 2021 as well. Asana, Smartsheet, Trello, and Slack, which host their services on the AWS cloud, reported problems following the outage. AWS’ own Chime video meeting app was also affected. Several outages were reported this year Outages have been on a rise in cloud services this year. Last month, Microsoft’s collaboration suite, Teams, and email service Outlook reported an outage. Users faced issues while accessing Outlook.com and were not able to send, receive, or search emails. Additional functionality such as the calendar consumed by other services such as Microsoft Teams was also affected. This was the second global outage reported by Microsoft this year. In January, Microsoft had a global outage affecting products and services such as Microsoft Exchange Online, SharePoint Online, and OneDrive for Business along with Teams and Outlook. Related content analysis What is a virtual machine, and why are they so useful? Many of today’s IT innovations have their roots in virtual machines (VM) and their ability to separate software from hardware. By Keith Shaw May 03, 2024 9 mins Virtualization Data Center Networking analysis What is DNS and how does it work? The Domain Name System resolves the names of internet sites with their underlying IP addresses, adding efficiency and security in the process. By Josh Fruhlinger and Keith Shaw May 03, 2024 11 mins Internet Networking news Appeal court overturns $1.6bn mainframe software ‘poaching’ ruling against IBM AT&T ‘independently decided” to replace BMC software, the appeals court found. By John Leyden May 03, 2024 1 min Mainframes news Cisco, Red Hat extend networking, AI integrations Cisco and Red Hat will demo new network product integrations and introduce AI validated designs at the upcoming Red Hat Summit 2024. By Michael Cooney May 03, 2024 4 mins Network Virtualization Cloud Computing Networking PODCASTS VIDEOS RESOURCES EVENTS NEWSLETTERS Newsletter Promo Module Test Description for newsletter promo module. Please enter a valid email address Subscribe