Telstra adds self-service features

Telstra has added new customer self-service features online.

According to the telco, more than 85 per cent of Australians prefer to conduct transactions on their PC or mobile phone. The research was commissioned by Telstra.

A smartphone billing application has been added along with email bills and direct debit payment options through Telstra’s online customer portal, My Account.

The billing application, which is accessed through compatible mobile phone, has been used by 280,000 users since August to retrieve account information, according to the telco.

“By giving customers more ways to access and pay their bills, we’re making it easier than ever for them to self-serve – quickly and at a time that suits them,” Telstra director of relationship marketing, Karen Ganschow, said. “Plus, all of these sites are unmetered for BigPond, so these customers can view them free of charge on their Telstra service.”