Whitepaper

METRICS THAT MATTER: An Intelligent Approach for IT Service Providers - Survey shows best-in-class IT Service Providers take a data-driven approach to Decision Making

METRICS THAT MATTER: An Intelligent Approach for IT Service Providers - Survey shows best-in-class IT Service Providers take a data-driven approach to Decision Making

The IT Service Provider Benchmarking Study found pronounced trends toward the use of integrated business management systems that enable greater efficiencies and support fact-based decision-making among independent technology solution providers. The research indicates that businesses tracking KPIs, including account and contract profitability, billable hour utilisation rates and customer satisfaction have a more accurate understanding of their overall firm performance, market opportunities and market trends. Respondents using business management platforms were more likely to deploy and support a broader range of technology solutions for their clients than firms who do not, and to include managed services in their client engagements, from remote monitoring and management, and back-up and disaster recovery, to email services and protection.

Please sign in with LinkedIn or Facebook or supply your email address to sign up with our member system and receive this whitepaper.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.
[[ message ]]
Or
[[ message ]]