Zendesk integrates Twitter into customer service app
Zendesk has upgraded its Web-based help desk software to simplify and automate how its users capture, analyze and respond to public Twitter messages that merit a customer-service response.
"applications" news, interviews, and features
News about applications
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Metastorm brings workflow modeling to the cloud
Enterprise software provider Metastorm has launched an online workflow modeling service, called Metastorm M3, the company announced on Tuesday.
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Spotify Linux app goes live
Online music streaming provider Spotify has announced a native application for Linux operating systems. This is the first time Spotify has released a Linux client, although some users have previously reported being able to install the Windows application using the Wine emulation environment.
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Droid X goes on sale Thursday amid flurry of ad promotions
The Droid X smartphone. The Droid X smartphone ships on Thursday, following an unusual pre-sales publicity campaign designed to entice the savvy tech crowd that might also include some in the iPhone 4 camp as well.
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Infor to embrace Microsoft's Azure cloud
Infor on Monday will announce plans for applications running on Microsoft's Azure cloud platform, deepening the vendors' already close partnership and adding momentum to the industry's shift away from on-premises ERP (enterprise resource planning) software.
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Oracle to issue 59 critical patches
Oracle on Tuesday will release 59 patches to fix security weaknesses affecting hundreds of products, according to <a href="http://www.oracle.com/technology/deploy/security/critical-patch-updates/cpujul2010.html">a notice</a> on its Web site.
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Micro Focus moving mainframe apps to Windows
With technology being introduced Monday, Micro Focus is offering assistance in migrating Cobol, CICS, and DB2 applications to Microsoft Windows via a managed code version of Micro Focus's mainframe and application modernization technology.
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Microsoft opening CRM app store
Microsoft plans to take a cue from rival CRM (customer relationship management) vendor Salesforce.com with the upcoming release of CRM 2011, by adding a marketplace site where partners can sell complementary applications.
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Complaints mar Google Android App Inventor
Google's App Inventor for Android has inspired some early complaints from users who claim they have not been able to install the software on 64-bit Windows 7 machines, and others who say the App Inventor Web site, ironically, does not display properly on Android smartphone Web browsers.
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Firefox 4 picks up speed
Firefox 4's first beta is 27% faster than Mozilla's more stable browser, Firefox 3.6.6, but still lags behind rivals including Chrome, Opera and Safari, benchmark tests show.
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Fring Enables 3G Video Calls on iPhone 4
The problem with Apple's iPhone 4 Facetime commercial is that not everyone has an iPhone 4, and that's just not happening.
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Google fixing bugs in Orkut social network
Google's Orkut social networking site has been beset with bugs lately, leading the company to apologize for spotty service.
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3D coming to Adobe's Flash
Adobe Systems has started work to bring 3D to its Flash platform, and will preview the technology at the company's upcoming developer conference in October.
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EMC-Greenplum deal could precede more consolidation
EMC's announcement this week of plans to purchase data warehousing vendor Greenplum represents a harbinger of things to come for that market, as well as related areas like BI (business intelligence) and data integration, according to some analysts.
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Android, Samsung gaining mobile share in U.S.
Android is gaining on all the major smartphone platforms in the U.S., though it was only the fourth-most-used mobile operating system in May, market data firm comScore reported on Thursday.
