"Generation-e" news, interviews, and features

News about Generation-e

• Generation-e takes Penrith City Council’s contact centre telephony to the cloud

  Answering enquiries across 26 business units to support over 219,000 residents.

• Grant Thornton counts on Generation-e for video conferencing upgrade

  Replaced Logitech hardware with Poly.

• Generation-e revamps Regional Australia Bank’s contact centre with Nice

  Brings in cloud-based solution to streamline the bank's contact centre operations.

• Generation-e boosts hybrid workplace practice with Phil Clapham hire

  Clapham will develop the ecosystem of vendor relationships and focus on customer outcomes.

• Nice awards top A/NZ partners in 2021

  Optus Enterprise achieves A/NZ partner of the year for fourth year in a row.

• Generation-e overhauls Wodonga TAFE contact centre to omnichannel solution

  Previously, Wodonga TAFE relied on a single platform that could only support voice calls.

Features about Generation-e

• ​Partner Spotlight on… Melbourne

  ARN spoke to partners about the state of play in Victoria’s capital.