QPC dials Anglicare on to Genesys Contact Centre platform
Anglicare is also exploring customer sentiment analysis with the Call Journey Application as part of the platform.
Anglicare is also exploring customer sentiment analysis with the Call Journey Application as part of the platform.
Nexon Asia Pacific, Spark New Zealand and PT Phincon were awarded top honours.
To integrate Microsoft 365 applications with Genesys Cloud.
Comes as former APAC lead Gwilym Funnell is promoted to global head of strategic growth.
Datacom took top A/NZ honours, while Telstra nabbed the gong for APAC.
Gwilym Funnell promoted to APAC head
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