"Telecommunications Industry Ombudsman" news, interviews, and features

News about Telecommunications Industry Ombudsman

• Optus telco complaints declining half a year after breach

  However still not down to pre-breach levels.

• TIO proposes to tackle digital platform complaints

  "The agency is ready to expand its remit", according to the ombudsman.

• Phone, internet complaints rise following Optus breach

  Complaints about the unauthorised disclosure of personal information surged during Q2.

• Personal data complaints spike following Optus breach

  The issue received five times more complaints than it did a quarter ago within a week.

• Aussie Broadband, Dodo and ALDImobile phone complaints on the rise

  Complaints about internet services meanwhile were down.

• Telcos drag feet on fixing business issues

  Complaints about business losses and disconnections in error also increased from Q1.