DocuSign Whitepapers

In recent years, enterprises have increasingly adopted digital strategies that use the customer above all as the focal point. What technologists knew as systems of record and systems of engagement have become systems to win, serve, and retain the customer. Each component plays a much larger, integrated role in providing an outstanding customer experience.

Australia’s first neo-lender, Wisr represents a growing category of fully-digital finance providers, free from the constraints of legacy technology and traditional infrastructure.

DocuSign plays an integral part of the customer journey, digitising once manual and often laborious processes to execute loan contracts. It is now much simpler and easier for customers to interact with their lender and Wisr is scaling fast to offer Australians a fairer, smarter and wiser alternative in consumer finance.

Agreements — whether with customers, partners, or employees — are the basis of business. They come in all forms and are everywhere within an organisation, from sales contracts to purchase orders to employee offer letters. Each agreement has potential to either improve or worsen the relationship with your company. Thus, making agreements easy, efficient, and secure is as essential for relationship building as it is for operational benefits.

In today’s digitally connected world, the way you sell is just as important as what you sell. Best-in-class sales organisations are using technology to gain an edge by automating processes that otherwise consume reps’ time with paperwork and status tracking. A key area of opportunity is the agreement process: how you prepare, sign, act on, and manage sales contracts, from nondisclosure agreements to quotes to master service agreements to statements of work. When handled manually, they introduce errors, frustrate customers, and suspend selling — multiple times throughout every sales cycle.

There is a better way to do business. Organisations that arm their B2B sales teams with a modern system of agreement can eliminate this agreement friction in their sales cycles, enabling reps to close deals faster while contributing to a superior customer experience.

Industry experts predict that successful businesses will soon become 100% digital for all transactions. The key challenge is how to “go digital” in the right ways. For most companies, it will be an incremental journey.

BusinessNewsDaily.com notes that CIOs and business-minded technology leaders are moving beyond being supportive functions and into being an integrated part of overall business strategy and operations. IT is delivering added value, enhanced business performance, and greater security.

This best practices paper outlines eight important ways that IT teams can make meaningful progress in their digital transformations.