ConnectWise Whitepapers

Over the last decade, the most fundamental change to business has been the removal of friction between different stakeholders in a process. Whether we are talking about secure, contactless payments, finding accommodation, or knowing when your lift home is arriving, technology has completely changed our expectations and engagement levels.

Within any managed service provider (MSP) you will most certainly find points of friction. These may manifest as bottlenecks in business processes, cause irritation within your team, slow invoicing and payments, or reduce the overall customer experience.

Some common signs of friction are processes where multiple clicks are needed in a system when it seems one would work or the inability to seamlessly and accurately move information between departments such as sales, technicians, finance, or project managers.

It may be a user interface that is confusing and doesn’t let the user get through their task easily. For a customer, it could be something like being referred from one person to another in order to gather important information.

As a value-added reseller in the technology space, the impact of rapid changes in the VAR landscape may have hit home with you. Pricing is becoming increasingly competitive. In an already low-margin environment, numbers continue to shrink, putting enormous pressure on achieving a survivable - let alone impressive - bottom line.

To remain competitive and be in a position for growth, you can’t wait - now is the time to look outside the traditional VAR business model, and expand your offerings to include managed services. We’re not talking about one-time implementation and training, or even occasional reactive product support. Managed service providers (MSP) deliver full-fledged, on-going, proactive monitoring and management of customers’ IT environments, resulting in (and here’s the best part) a monthly recurring revenue stream.

So, why should you consider putting resources into moving to this business model, and what can you hope to gain? Very valid questions! Fortunately, we have answers in these 6 need-to-know reasons why you should add managed services.

The Only Constant is Change, and When Technology is involved, change occurs at the Speed of Light.

Is it any wonder that businesses look outside for IT help and expertise?

As security threats grow and technology becomes more complex, more companies are outsourcing their IT management and maintenance functions. IT service providers are responding to this growing need by introducing a new business model, managed services, that can take the burden of IT management off their clients’ backs.

Managed service providers (MSPs) typically form an ongoing contractual relationship with a client by remotely monitoring, managing, and updating their clients’ technology infrastructure, systems, and services. This includes email, network and security software, and more complex pieces of technology, such as line of business applications.

The idea of outsourcing IT has become so appealing that worldwide spending for IT outsourcing is increasing.

The managed services market size is expected to grow from $152.45 billion in 2017 to $257.84 billion by 2022, at a Compound Annual Growth Rate (CAGR) of 11.1% during the forecast period.

In this eBook, ConnectWise will explore the pitfalls of quoting with antiquated, internally developed, or custom quoting tools—like spreadsheets—and introduce the benefits of implementing a cloud-based configure-price-quote (CPQ) solution. If you’re ready to speed up your fulfillment process and boost sales rep productivity and effectiveness, read on.

In this eBook, ConnectWise will show you how to calculate your full hourly overhead burden–so you can set the right price for your IT services.