LabTech Software Whitepapers


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Set Your IT Business Up For Success: Achieving Client Satisfaction in the First 30 Days
By LabTech Software | 22/4/2015

The key to achieving client satisfaction and building long-term client relationships is starting off on the right foot. It is important that the groundwork be laid in advance to ensure a smooth onboarding process, as this is the time when new clients are most critical of the work being performed. This eBook outlines the steps you can follow to make the transition as smooth as possible, so you build client confidence fast and evolve from simply being the hired help to being viewed as a trusted advisor and valuable asset to your clients' business.

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Help Desk Best Practices
By LabTech Software | 22/4/2015

A help desk is critical to the operations of an IT services business. As a centralized intake location for technical issues, it allows for a responsive and timely solution to get clients and their staff back to business as usual. In addition to handling immediate IT issues, a help desk performs several proactive tasks to ensure clients’ IT systems remain operational and downtime is minimized. Thus, utilizing a help desk and following best practices can improve the productivity, efficiency and satisfaction of both clients and the IT service provider. Download the Help Desk Best Practices eBook for tips on implementing a best practice help desk in your IT services business.

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Managed Services: Why It’s Good for Business
By LabTech Software | 27/5/2015

As technology becomes increasingly complex, more companies are outsourcing their IT management and maintenance functions. The idea of outsourcing IT has become so appealing that worldwide spending for IT outsourcing is increasing. IT service providers are responding to this growing need by introducing a new business model, managed services, which can take the burden of IT management off their clients’ back. This eBook provides an overview of managed services and outlines steps you can take to add managed services to your IT service offering.

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Free LabTech Remote Monitoring and Management Trial
By LabTech Software | 27/5/2015

LabTech is a robust and powerful remote monitoring and management (RMM) platform designed to help you increase efficiency, reduce costs and generate new revenue streams while driving IT automation into your IT business. But don’t take our word for it – experience LabTech for yourself with our free trial. Simply enter your email address below to get started.

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6 Ways to Expand Your Managed Services Offering and Boost Revenue
By LabTech Software | 27/5/2015

By offering your clients all the IT services they need under one roof, you’ll not only increase revenues, but you’ll also improve client retention. It’s time to think bigger by adding new services to your offering that complement the managed services you already provide. In this eBook, we introduce you to six must-have services that will boost your bottom-line and provide far-reaching benefits to your clients.

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A Complete Guide to Pricing Your IT Services
By LabTech Software | 24/7/2015

Have you ever wondered how to determine whether your IT business is truly profitable or if you should be charging more for your IT services? Answers to pricing questions like these start with a thorough understanding of your overhead burden. In this eBook, we show you how to calculate your overhead burden and explain how you can use the result to ensure you’re charging the right price for your IT services.

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Patch Management Best Practices
By LabTech Software | 24/7/2015

Patch management is one of the largest concerns of IT service providers and their clients. With new vulnerabilities being discovered almost daily, keeping systems up-to-date with patches is often a full-time job, especially in larger environments. In addition, the lag time between when a vulnerability is discovered and when a virus or worm appears is now measured in days or weeks rather than months. This eBook outlines best practices IT service providers can follow to ensure their clients' systems are always up-to-date.

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Remote Monitoring and Management: The Key to Proactive, Efficient IT Service Delivery
By LabTech Software | 24/7/2015

In order for IT service providers to succeed, it’s paramount that they find a competitive advantage and continually develop new ways to find additional revenue streams. IT service providers need to be able to do it all for their clients – from managing entire technology infrastructures to responding quickly to a multitude of end-user needs. With a growing number of issues to resolve and limited technicians at hand, how can IT service providers operate efficiently while providing top-notch service levels? One tool that can help increase the efficiency of existing technical support staff and better leverage resources is remote monitoring and management (RMM). Download the RMM: The Key to Proactive, Efficient IT Service Delivery eBook to learn more.

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IT Service Excellence Tool Kit
By LabTech Software | 22/4/2015

The IT Service Excellence Tool Kit provides a blueprint for managing successful service delivery and provides secrets for exceeding your clients’ expectations. From service desk, help desk and patch management best practices to client communication, reporting and risk management, this book is a must read for all IT service providers and includes a sample service agreement, a client onboarding checklist, a help desk incident management flowchart and more.

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Finding Success in the Cloud
By LabTech Software | 24/7/2015

Over the past few years, the cloud market has grown by leaps and bounds while becoming an integral part of IT operations. Cloud computing is a great way for businesses of all sizes to create collaborative environments with little investment, and it’s a profitable way for IT service providers to expand their services. This eBook provides an overview of cloud services and provides valuable tips to help you add cloud solutions to your portfolio of services and increase your recurring revenue streams.

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