CRM revenues grow despite troubled economy
Despite the economic troubles affecting the technology industry, CRM revenues grew 84 per cent in 2000 to $US6.2 billion, according to research firm International Data Corp.
Stories by Paul Krill
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Intel introduces supply chain management package
Intel this week detailed a turnkey package that combines components from several vendors to provide retailers and manufacturers with a single Web interface for managing functions including marketing, customer information, and supply chain management.
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Kana, IBM link CRM offerings
Kana Communications and IBM this week announced the integration of IBM's WebSphere Commerce Suite with Kana's Web-based CRM (customer relationship management) products, with the intention of helping businesses increase customer service, interaction, and personalisation.
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e-business standards groups to work together
Two e-business standards groups have announced a joint effort intended to drive XML standard convergence in the industry.
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CRM tabbed as top retail initiative for 2001
Some 52 per cent of retailers surveyed reported CRM (customer relationship management) to be their highest business priority for 2001, but only 34 per cent actually have implemented a CRM initiative, according to a Gartner study.
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Intel preaches peer-to-peer
An Intel executive preached the company's peer-to-peer and collaborative computing mantra during a keynote speech at the eBusiness Conference and Expo here on Wednesday.
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Sun evangelist preaches software as services model
Open standards, such as Java and XML, are the driving force of an evolution in computing that focuses on software as services, a Sun Microsystems official said Wednesday during a keynote speech at the O'Reilly Conference on Enterprise Java 2001, held here.
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Broadband issues pondered
A panel of industry dignitaries focused on issues facing the growth of broadband networks during a session here on Wednesday.
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Sun eyes dot-com startups
Looking to entice dot-com startups to its software and hardware, Sun Microsystems last Thursday unveiled the iForce Startup Community and an accompanying portal, intended to provide a community of software vendors, integrators, and application service providers (ASPs) that will help dot-coms get up and running.
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Microsoft vows commitment on Win 2000
Microsoft is pledging a firm commitment to security with measures such as equipping its upcoming Windows 2000 operating system with 128-bit encryption and interacting with users and rival vendors to detect software breaches and bugs, a high-ranking company official said in a keynote speech at the RSA Conference 2000 show here last week.
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Caching to help speed delivery of Web pages
Internet backbone provider Cable & Wireless is rolling out a Web-content delivery service that uses Web-caching techniques to refine page delivery processes. The company also plans to unveil a dedicated access service for ISPs.
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Cisco's Gigabit Ethernet plan will lower costs
Cisco Systems plans next year to enable its Catalyst switch family to support the switching of Gigabit Ethernet speeds over copper wires, enabling enterprises to improve network speeds without costly upgrades to fibre, according to Cisco. The company hopes to offer the products when copper support becomes available in a wide range of form factors next year. The initial implementation would be fixed-configuration systems. But the company plans to eventually extend copper support to more modular Gigabit Ethernet Converter interfaces for greater expandability.
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N+I: Nortel to Boost Capabilities of its VPN Offerings
Nortel Networks at NetWorld+Interop in Atlanta this week will improve the capability of its Contivity extranet switches to provide Internet-based virtual private network (VPN) services with hardware and software to enhance security and performance.
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Symantec upgrades PC, disk utilities
Symantec is having a busy month, with upgrades to its Norton Utilities package as well as to its disk cloning and disk cleansing utilities.
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Lucent maps plans
As chief operating officer and vice president of business operations at telecommunications equipment supplier Lucent Technologies' Business Communications Systems unit, Daniel Carroll has his hands full. This division is responsible for products such as Definity PBX systems, CentreVu customer care offerings, TransTalk wireless systems, and the Octel multimedia messaging platform. IDG's Paul Krill recently spoke with Carroll about the company's directions.
