Poly Whitepapers

Hip work spaces that attract Gens Y and Z. More cost-efficient offices that support flexible work. Environments that encourage collaboration and innovation. This is what companies set out to create in today’s open offices. Goodbye cube farms, hello airy, light-filled workspaces with open pods, huddle rooms and all kinds of perks—from coffee machines and blenders to table tennis and video gaming. Brilliant, right? Well, not exactly.

In July and September of 2019, Poly and Ecosystm conducted Roundtables for key IT decision makers from some of the leading organisations in Australia to discuss the evolving dynamics in the workplace and the implications for IT when embarking on an initiative to drive Employee Experience (EX).

Powered by ongoing workplace transformation trends and rising use of software-based communications, adoption of video conferencing in huddle rooms is witnessing exponential growth. A growing number of open offices, proliferation of high-quality low-priced video conferencing, and the rising need for ad-hoc team collaboration are the primary market drivers.

Why you need to invest in the customer service representatives (CSRs) you have and attract the ones you want.

Let’s face it: The modern office is full of perils. Distractions lurk around every corner. Like the keyboard bangers and obsessive pen clickers sitting next to you. Co-workers on scooters, high-fiving in the hallway. And Mike from Marketing who won’t shut up. But when you have the right solutions in place, you can say goodbye to interruptions. Hello, productivity.