ConnectWise Whitepapers

This guide explores the pitfalls of quoting with antiquated, internally developed, or custom quoting tools—like spreadsheets—and introduces the benefits of implementing a cloud-based configure-price-quote (CPQ) solution. If you’re ready to speed up your fulfillment process and boost sales rep productivity and effectiveness, read on.

Incorporating managed services can help you not only stand out from other resellers, but it can also provide your business with a consistent source of monthly recurring revenue. But before you get started, you will need a systematic plan with well-thought-out steps that include understanding your target market and implementing essential automation. If you’re considering adding managed services to your service offering, these six steps can help

As an IT solution provider, you have a bottom line to maintain and staff to support, while providing your clients with the best possible service. As a business, you need to budget and plan for the future. These can all be tough tasks when you’re operating on a break-fix model. Growth is more unpredictable because your revenue is based on reactive services. Business decisions feel uncertain, and that sense of uncertainty can filter down to your employees and clients.

In this case study, PowerNET gains a tremendous amount of efficiency across four locations in Australia and New Zealand by impletementing ConnectWise.

Take charge of your service management workflow and define your ticket process from the start. By evaluating your company’s current methods and strategies, you can make the necessary changes to increase the effectiveness of your service team – and ultimately your company’s profitability. This ebook offers 5 Tips to Increase the Efficiency of Your Service Team.