ConnectWise Whitepapers

Over the last decade, the most fundamental change to business has been the removal of friction between different stakeholders in a process. Whether we are talking about secure, contactless payments, finding accommodation, or knowing when your lift home is arriving, technology has completely changed our expectations and engagement levels.

Within any managed service provider (MSP) you will most certainly find points of friction. These may manifest as bottlenecks in business processes, cause irritation within your team, slow invoicing and payments, or reduce the overall customer experience.

Some common signs of friction are processes where multiple clicks are needed in a system when it seems one would work or the inability to seamlessly and accurately move information between departments such as sales, technicians, finance, or project managers.

It may be a user interface that is confusing and doesn’t let the user get through their task easily. For a customer, it could be something like being referred from one person to another in order to gather important information.

When IT consulting company, PowerNET, decided to undergo a massive business transformation last year, a top priority was to build efficiencies around their reliable staff. Hear how PowerNET gained tremendous efficiencies in sales and service by implementing ConnectWise, a business management platform, in their business.

In this eBook, ConnectWise will show you how to calculate your full hourly overhead burden–so you can set the right price for your IT services.

Technology solution providers (TSPs) need the right technology. The “rip-and-replace” model for systems simply won’t work in the future. Small businesses, medical offices, schools, and retailers are searching for partners that can help them navigate rapidly evolving cloud and mobile technology, monitor compliance issues, and increase efficiency. This is your opportunity to swoop in with your new monthly service offering! It’s a win-win: you’re solving their challenges and generating recurring revenue for yourself.

As a value-added reseller in the technology space, the impact of rapid changes in the VAR landscape may have hit home with you. Pricing is becoming increasingly competitive. In an already low-margin environment, numbers continue to shrink, putting enormous pressure on achieving a survivable - let alone impressive - bottom line.

To remain competitive and be in a position for growth, you can’t wait - now is the time to look outside the traditional VAR business model, and expand your offerings to include managed services. We’re not talking about one-time implementation and training, or even occasional reactive product support. Managed service providers (MSP) deliver full-fledged, on-going, proactive monitoring and management of customers’ IT environments, resulting in (and here’s the best part) a monthly recurring revenue stream.

So, why should you consider putting resources into moving to this business model, and what can you hope to gain? Very valid questions! Fortunately, we have answers in these 6 need-to-know reasons why you should add managed services.